Recently, a large number of sick cats and dogs were sold in a pet shop, which according to the source claimed that the dog he had bought in less than two days had died of an illness, and then went to the store with a certificate from the pet hospital to talk to the owner, although the owner had agreed to refund the money, but the money had been confiscated.
On 17 December, cover journalists came to the pet shop to visit the site and responded to an online complaint from the owner that, within 24 hours of purchase, the pet could be replaced if it had problems.
The net.
The pet store sells a lot of sick cats and dogs.
More than 30 people gave the store a bad opinion.
On 16 December, the Internet was exposed to the sale of a large number of sick cats and dogs in a pet shop north of the town ' s Golden Cow District. The source indicated that he had been sick in less than two days when he bought a dog home at the pet shop, and then went to the pet hospital to prove it and went to the boss. Eventually, the parties signed an agreement and then refunded the money, but the consumer indicated that two weeks had passed without the money being received.
Journalists found on some of the evaluation software a pet store exposed to the consumer, which consumed more than a thousand per capita, with 36 evaluations, all of which were poor. Almost all of the consumer evaluations included symptoms of illness, even death, after buying a cat or dog in the shop, and included a medical examination form for pets and photographs of illness.
Journalists also noted that the agreement for the purchase of tanned pets by one of the consumers indicated that a health check (at their own expense) was performed at the pet hospital within 24 hours of the purchase of live pets. If a pet has a disease such as a dog and a cat, it can be replaced within 24 hours.
Visit
Boss, come in.
In 24 hours, a pet can be replaced.
At 11 a.m., 17 journalists arrived at the pet shop. The shop had more than 100 square metres and three staff members were cleaning cages, with dog cages mounted on both sides of the wall, overlapping over three layers, and cat cages in a small room separated from a glass door, divided into two floors, top and bottom. According to the owner, some 40 cats and dogs in his shop, including regular varieties such as short, short, blond and Labrador, were sold at around $1,000.
Journalists saw on the scene that the cats and dogs were either in one cage or in more than one cage. Some of the dogs in the cage were holding their eyes like they weren't awake, some were convulsing, and only a few were moving in the cage.
Why do consumers buy sick cats and dogs in shops? “It's probabilities, no way.” The owner said it was clear before the purchase, that after the consumer had bought the living pets, he had to test them himself within 24 hours, and could change them if they were sick. For the sale of sick cats and dogs in online challenge shops, "Every batch of cats and dogs we have quarantine certificates." The boss told reporters with a stack of quarantine certificates.
Counsel suggests that
How consumers respond
Complaints to businesses may be lodged with the Market Supervision Authority
What should consumers do with such disputes? According to Liu Yuantao, a lawyer at the Maple (Shangdu) law firm in Beijing, consumers can call the Market Supervision Authority to complain about the conduct of the business or file a complaint with a competent people ' s court.
Is there a legal basis for the seller's claim? According to counsel, there is no separate provision for the sale of living pets in our country at this time, and if there is a general dispute concerning the sale of living pets, the dispute is dealt with on the basis of the ordinary contract of sale, and the parties may agree on the content of the contract of sale, subject to mandatory laws and regulations or to infringement of the legitimate rights and interests of others. “In the context of this dispute, a pet buyer is required to confirm whether an agreement with a pet seller containing the contents of a live pet's re-entry package after sale is entered into with the pet seller and, if so, to deal with the content of the agreement; if the agreement does not contain an agreement for the sale of the pet, or if the buyer or seller has not entered into an agreement for the sale of the pet, it shall be dealt with by reference to the provisions of the Civil Code on contracts or the relevant provisions of the Consumer Protection Act.”